Terms and conditions

These Terms and Conditions apply to the supply of training programmes, workshops, mentoring, resources and related services (the Services) by Fossu Ltd, a company registered in England and Wales under company number 11977435 whose registered office is at Kemp House, 124-128 City Road, London, EC1V 2NX, trading as Ignite AI, with email address hello@weareignite.ai (the Supplier, Ignite AI, us or we), to you (the Customer or you).

These are the terms on which we supply all Services. By applying for, booking, enrolling on or participating in any of the Services, you agree to be bound by these Terms and Conditions. You can only enter into a Contract with us if you are eligible to enter into a contract and are at least 18 years old.

Some Services are supplied free of charge to Participants because they are funded by a Funding Partner. These Terms and Conditions apply to Funded Services as well as Paid Services, with the differences set out in clause 31 onwards.

Business Customer means a Customer who is not a Consumer, including any company, sole trader, partnership or organisation booking Services for itself, its employees or its stakeholders;

Consumer means an individual acting for purposes which are wholly or mainly outside their trade, business, craft or profession;

Contract means the legally binding agreement between you and us for the supply of the Services;

Durable Medium means paper or email, or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information, and allows the unchanged reproduction of the information stored;

Funded Services means Services for which the Participant pays no Fee because the Services are funded in whole or in part by a Funding Partner;

Funding Partner means any local authority, combined authority, government department, business-support organisation or other body that funds, commissions or co-delivers Ignite AI Services;

Materials means all course content, slides, templates, prompts, workbooks, recordings, tools, diagnostic outputs and other documents or resources provided to you as part of the Services, in any format;

Order means your application, registration, booking or enquiry for Services, submitted through the Website, by email or otherwise;

Paid Services means Services for which a Fee is payable by the Customer;

Participant means any individual who takes part in the Services, whether as a Customer or as an employee, member or nominee of a Business Customer;

Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you, available at www.weareignite.ai/privacy;

Programme means a multi-week cohort-based Service, including the Ignite AI Programme;

Website means our website www.weareignite.ai on which the Services are advertised;

Workshop means a single-session or short-form Service, including AI-Readiness Workshops.

The description of the Services is as set out on the Website, in programme guides, proposals, brochures or other form of advertisement. Descriptions are for illustrative purposes. We may update the curriculum, tools covered, session order, mentors or delivery platform where we reasonably consider this improves the Services or is necessary to reflect changes in the AI tools we teach.

Our Services teach the use of third-party AI tools. We do not control these tools and are not responsible for their availability, pricing, output, accuracy or terms of use. You are responsible for complying with the terms of any third-party tool you choose to use.

Nothing we provide constitutes legal, financial, tax, HR or regulatory advice. You are responsible for deciding whether and how to implement anything you learn in your own business or work, and for ensuring that your use of AI tools complies with applicable law, including data protection law.

All Services are subject to availability. Places on Programmes are limited and allocated at our discretion. Submitting an Order does not guarantee a place.

We can make changes to the Services which are necessary to comply with any applicable law, safety requirement or Funding Partner requirement. We will notify you of these changes.

Where a Service has eligibility criteria (for example, a Funded Programme restricted to businesses in a particular area or of a particular size), you must meet those criteria at the time of application and for the duration of the Programme. You must tell us promptly if your circumstances change in a way that affects your eligibility.

You must ensure that all information you provide in your Order is accurate and complete. We may withdraw a place, and you may be required to repay the value of any Funded Services received, if information provided was materially inaccurate.

We may reject any Order for any reason. Where a Programme is oversubscribed, we will allocate places according to the criteria published for that Programme or, where none are published, at our reasonable discretion.

You must co-operate with us in all matters relating to the Services, provide us with all information reasonably required to perform the Services, attend sessions at the times set out in the Programme or Workshop schedule, and ensure you have the equipment and internet access needed to take part (a laptop or computer is required for most Services; we will tell you if anything else is needed).

Participants must behave respectfully towards other Participants, mentors, staff and partners, in sessions, in any online community and in any communications connected with the Services. We may remove a Participant from a Service, without refund, for conduct we reasonably consider to be abusive, discriminatory, disruptive or otherwise seriously inappropriate.

Where a Business Customer books Services for its employees or nominees, the Business Customer is responsible for ensuring those Participants comply with these Terms and Conditions.

Failure to comply with the above is a Customer default which entitles us to suspend performance of the Services until you remedy it or, if you fail to remedy it following our request, to terminate the Contract with immediate effect on written notice to you.

Programmes are designed to be completed in full. We expect Participants to attend all live sessions. Where you cannot attend a session, you should tell us in advance and use any replay or catch-up materials we provide. Participants who miss a significant proportion of a Programme without good reason may be withdrawn, and, for Funded Services, we may be required to report non-completion to the Funding Partner.

Where a Service is funded by a Funding Partner, the Participant pays no Fee, but the following additional terms apply.

You agree to provide the information reasonably required by us or the Funding Partner for monitoring, evaluation and reporting purposes, which may include business details, attendance records, feedback, and outcomes data during and for a period after the Service. Details of what is collected and shared are set out in the Privacy Policy and will be confirmed at the point of application.

You agree to take part in reasonable evaluation activities, such as surveys or short interviews, during the Service and for up to twelve months after it ends.

Funded places have real value. If you accept a place and then withdraw without reasonable notice, or fail to attend without good reason, we may decline future applications from you or your business. We will not charge you for a Funded Service unless you provided materially false information to obtain the place.

The Funding Partner may have its own terms, eligibility rules or participant agreements that apply in addition to these Terms and Conditions. We will tell you where this is the case.

The description of the Services on our Website does not constitute a contractual offer to sell the Services. When an Order has been submitted, we can reject it for any reason, although we will try to tell you the reason without delay.

A Contract will be formed for the Services ordered only when you receive an email or written confirmation from us confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors.

Any quotation, proposal or estimate of Fees is valid for a maximum period of 30 days from its date, unless we expressly withdraw it at an earlier time.

No variation of the Contract can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.

If you are a Business Customer, clauses 64 to 67 apply to you in place of the Consumer cancellation rights in clauses 48 to 58.

The fees (Fees) for the Services are those set out on the Website, in our proposal or quotation, or as otherwise agreed in writing at the date we accept the Order.

Unless stated otherwise, Fees are exclusive of VAT, which will be added at the applicable rate.

For Consumers, Fees are payable in full at the time of booking unless we agree otherwise in writing.

For Business Customers, Fees are payable as set out in our proposal or invoice and, unless otherwise agreed, within 30 days of the invoice date. We may require a deposit or full payment before the Services begin. We may charge interest on overdue amounts at 4% above the Bank of England base rate from the due date until payment.

Where a Business Customer cancels or reschedules a Workshop, the cancellation terms in clause 65 apply.

We will deliver the Services at the location(s) and on the dates set out in the Order Confirmation or Programme schedule, or within a reasonable time if no dates are specified. Services may be delivered in person, online or as a combination.

We may reschedule a session where a mentor or trainer is unavailable, a venue becomes unavailable, or for other reasons beyond our reasonable control. We will give you as much notice as we can and offer an alternative date. Where we cannot offer a reasonable alternative for a Paid Service, you may cancel the affected part of the Service and receive a proportionate refund.

You can withdraw an Order by telling us before the Contract is made, if you simply wish to change your mind, without giving us a reason and without incurring any liability.

Where you are a Consumer and the Contract is a distance contract (as defined below), you have the right to cancel the Contract within 14 days without giving any reason, subject to the terms below (Cancellation Rights).

The cancellation period will expire 14 days from the day the Contract was entered into.

To exercise the right to cancel, you must inform us of your decision to cancel by a clear statement (for example, an email to hello@weareignite.ai). You can use the model cancellation form at the end of these Terms and Conditions, but it is not obligatory. You must be able to show clear evidence of when the cancellation was made.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Commencement of Services in the cancellation period. If you ask us to begin supplying the Services (for example, by attending a session) before the end of the cancellation period, you are requesting that we start the Services within that period. Where the Services have been fully performed within the cancellation period at your express request, you will lose your right to cancel.

Effect of cancellation. If you cancel within the cancellation period, we will reimburse all payments received from you, less, where Services have begun at your express request, an amount in proportion to what has been supplied up to the time you told us of your cancellation, compared with the full coverage of the Contract.

We will make the reimbursement without undue delay and not later than 14 days after the day on which we are informed of your decision to cancel, using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise. You will not incur any fees as a result of the reimbursement.

Cancellation after the 14-day period. Outside the statutory cancellation period, if you cancel a Paid Service:

• a.more than 14 days before the Service start date, we will refund the Fees paid less a reasonable administration charge of no more than 10% of the Fees;
• b.14 days or fewer before the Service start date, or after the Service has started, no refund is due, although we may at our discretion offer a transfer to a later cohort or date.

For the purposes of these Cancellation Rights, distance contract means a contract concluded between a trader and a consumer under an organised distance sales or service-provision scheme without the simultaneous physical presence of the trader and the consumer, with the exclusive use of one or more means of distance communication up to and including the time at which the contract is concluded.

Nothing in this section affects your statutory rights as a Consumer.

We will supply the Services with reasonable skill and care.

In relation to the Services, anything we say or write to you, or anything someone else says or writes to you on our behalf, about us or about the Services, is a term of the Contract if you take it into account when deciding to enter this Contract. Anything you take into account is subject to anything that qualified it and was said or written to you by us on the same occasion, and any change to it that has been expressly agreed between us.

We do not guarantee any particular outcome from the Services. Figures we publish about time saved, outcomes achieved or results reported by previous Participants are illustrative and depend on the individual circumstances of those Participants.

All intellectual property rights in the Materials and in the Services belong to us or our licensors. We grant you a personal, non-exclusive, non-transferable licence to use the Materials for your own learning and for use within your own business or work. You may not copy, share, sell, publish or otherwise distribute the Materials to any third party, or use them to deliver training to others, without our written consent.

Any work product you create during the Services using the Materials (for example, a workflow, prompt or tool built for your business) belongs to you, subject to the terms of any third-party tools used.

Where you are a Business Customer, the Consumer cancellation rights in clauses 48 to 58 do not apply. Instead, clauses 65 to 67 apply.

Workshop cancellation and rescheduling by a Business Customer:

• a.more than 28 days before the Workshop date: cancel or reschedule at no charge;
• b.between 14 and 28 days before: 50% of the Fee is payable on cancellation; one reschedule at no charge;
• c.fewer than 14 days before: 100% of the Fee is payable on cancellation; rescheduling at our discretion and may incur a charge.

Where a Business Customer engages us to deliver a Programme, workshop series or bespoke service for its stakeholders (for example, a Funding Partner commissioning a cohort), the specific terms of that engagement will be set out in a separate written agreement, proposal or contract, which will take precedence over these Terms and Conditions to the extent of any conflict.

Business Customers are responsible for obtaining any consents required from their Participants for us to process their personal data in accordance with the Privacy Policy.

We may photograph or record sessions for training, replay, evaluation and marketing purposes. We will tell Participants where this is happening, and you may ask not to be identifiable in any recording or photograph. We will not use an identifiable image of you in marketing without your consent.

Where you give us a testimonial, feedback or outcome data, we may use it in marketing, reports to Funding Partners and case studies. We will attribute it to you and your business only with your consent.

The Contract continues until we have performed the Services, or until terminated in accordance with these Terms and Conditions.

Either you or we may terminate the Contract or suspend the Services at any time by written notice to the other if that other:

• a.commits a serious breach, or series of breaches resulting in a serious breach, of the Contract and the breach either cannot be fixed or is not fixed within 30 days of the written notice; or
• b.is subject to any step towards its bankruptcy or liquidation.

We may also terminate a Funded Service, or your place on it, if the Funding Partner withdraws or reduces the funding. We will tell you as soon as we reasonably can and, where possible, offer an alternative.

On termination of the Contract for any reason, any of our respective remaining rights and liabilities will not be affected.

We may use mentors, trainers, venues and other sub-contractors to help perform the Services, and will be liable for their acts in doing so. Either party can transfer the benefit of this Contract to someone else, and will remain liable to the other for its obligations under the Contract.

In the event of any failure by a party because of something beyond its reasonable control:

• a.the party will advise the other party as soon as reasonably practicable; and
• b.the party’s obligations will be suspended so far as is reasonable, provided that that party will act reasonably, and the party will not be liable for any failure which it could not reasonably avoid, but this will not affect the Customer’s above rights relating to delivery and cancellation.

Your privacy is critical to us. We respect your privacy and comply with the UK General Data Protection Regulation with regard to your personal information.

These Terms and Conditions should be read alongside, and are in addition to, our Privacy Policy.

We are a Data Controller of the Personal Data we process in providing the Services to you. Where a Funding Partner requires Personal Data for its own purposes, it may be a separate Data Controller, as set out in the Privacy Policy.

For any enquiries or complaints regarding data privacy, you can email hello@weareignite.ai.

We do not exclude liability for: (i) any fraudulent act or omission; or (ii) death or personal injury caused by negligence or breach of our other legal obligations. Subject to this:

• a.where you are a Consumer, we are not liable for loss which was not reasonably foreseeable to both parties at the time when the Contract was made, or for loss to any business, trade, craft or profession which would not be suffered by a Consumer;
• b.where you are a Business Customer, our total liability under or in connection with the Contract, whether in contract, tort (including negligence) or otherwise, is limited to the Fees paid by you under that Contract, or £1,000 where no Fees were paid, and we are not liable for any loss of profit, loss of business, loss of data, or any indirect or consequential loss.

We are not liable for any loss arising from your use of third-party AI tools, from decisions you make based on Materials or outputs of the Services, or from the accuracy of any output generated by an AI tool.

The Contract (including any non-contractual matters) is governed by the law of England and Wales.

Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.

We try to avoid any dispute, so we deal with complaints as follows: if a dispute occurs, customers should contact us at hello@weareignite.ai to find a solution. We will aim to respond with an appropriate solution within 7 days.

We may update these Terms and Conditions from time to time. The version in force at the time you enter into a Contract will apply to that Contract.